• The owner will ensure that their dog is clean, with up-to-date vaccinations, de-flea and anti-worm treatments.
• The owner undertakes to make full disclosure of any quality or characteristic which might make your dog unsuitable for dog walking, including behavioural or health problems and antisocial behaviour including aggression. Failure on the part of the owner to disclose any matter, which might render the owner’s dog unsuitable for dog walking, will be deemed a material omission amounting to a fundamental breach of our agreement.
• All efforts will be made to contact the owner in the event of an emergency. However, we reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon.
• The owner is responsible for payment of any veterinary fees incurred by us.
• The owner accepts full liability for any loss or damage caused by the dog whilst being walked.
• 24 hours’ notice is required for single cancellations and 2 weeks' notice for permanent cancellations. In the event of notice not being given the full fee will apply for each walk missed.
• Invoices will be issued on a monthly basis. Payments due must be paid within 7 days of invoice.
• The owner accepts that occasionally circumstances (e.g. illness, holiday or similar) will mean that Zig Zaks will be unable to visit or walk your dog/pet, unless another suitable alternative attendant or walker can be provided.
• Two keys/sets of house keys will be required.
• We retain the right not to take on an assignment or to terminate the agreement at any time at our discretion.

Zig Zaks is fully insured with a unique policy from Cliverton. We are covered for public liability, however, it is advised that you arrange an insurance policy for your individual pet(s) to safeguard yourselves against any costs which can be incurred via veterinary fees or other causes both whilst in our care and yours.

Zig Zaks have enhanced Police checks and are verified as having no prior criminal background and no County and High Court judgments.